Introduction
Messages allows your customer to communicate with you through the storefront experience virtually. If the customer is logged in, they can click on the "Message Center" in the upper right to begin a dialog:
The general concept they can ask you a question and you can respond without requiring presence at the service desk.
Once in the message center, the exhibitor can fill in the desired content and then send you the message:
Receiving a Message
Once sent, an email trigger can be set up to alert an admin user that a message has been received. The email will be sent to the exhibitor service manager defined in the event, and if there isn't one, then the general store email address.
The above is the default behavior; your store's settings may have been changed to something different.
The email you receive will contain the details of the customer and the message:
Responding To a Message
Within Boomer Admin, you can then navigate to the Messages Area for the exhibitor and respond to the customer's question or issue:
Your customer will receive an email trigger just as you did: