Cancel an Order

  1. Boomer Commerce
  2. Admin User Guide
  3. Orders

To cancel a customer's order, there are two steps.  First, the order itself must be cancelled; second, a refund must be issued to the customer.

Cancel the Order

  1. Open the order to be cancelled.
  2. From the Order Summary screen in the order, click "Cancel This Order". A confirmation dialog appears to confirm the cancellation. 
  3. Click "OK" The order's status becomes Cancelled.

When an order has a status of "Cancelled", the Add Product button is no longer available. 

**INCLUDE REFUND THE BALANCE PAGE**

Cancellation Fees

If you plan to charge your customer for cancelling an order, you can add a cancellation fee to the cancelled order.  Adding the fee prior to refunding the balance (above topic) will allow you to refund the order's total less the fee you are charging.

To add a cancellation fee to the order:

  1. After cancelling the item, click "Add a Custom Item".
  2. Choose your organization as the Supplier.
  3. Enter the revenue type against which the Cancellation Fee applies.
  4. The transaction type defaults to "Cancellation Fee"  Leave this as is.
  5. Enter the amount of the cancellation fee.
  6. Click Add Item.