The Message Queues tab lists outgoing emails and text messages that are queued to send or have already been sent. Review message status, see error details, and resend an email when needed.
Video Tutorial
Watch this video for an overview of the Message Queues.
Message Queues
Select Message Queues from the main menu to view outgoing emails and text messages.
Email Queue
If your email triggers use the default configuration, Boomer sends emails for events such as:
- New Admin or customer logins
- Admin or customer password resets
- Email confirmations
- Email campaigns
Your store may also have additional email triggers configured with Telling Stone. The Email Queue lists outgoing emails and their status.
Source Data
The Source Data column provides information about the email listed in the row.
| Field | Description |
|---|---|
| Portal | Indicates whether the trigger came from the Storefront or the Admin portal. |
| Related ID | For order-level triggers, this is the order number. For contact-level triggers, it is the Contact ID shown at the top of the contact’s detail form. |
| Data | For password reset triggers, this field includes a Copy Link option. You can copy the temporary password link and send it to a user manually if they are not receiving the automated email. |
Send Tries
Boomer attempts to send an email up to six times. The number of attempts appears in the Send Tries column. After six attempts, Boomer stops trying to send the email.
Last Error
If an email fails to send, a red box appears in the Last Error column. Click the box to view the error message. The example below shows one possible error; the message you see may differ depending on the cause.
Boomer is responsible for sending messages out of the system. Your outbound email server or relay service is responsible for delivering them to an inbox. If Boomer shows that an email was sent with no known errors, the delivery issue is likely occurring downstream, outside of Boomer.
Resend an Email
To make Boomer try to send an email again, click Send in that email’s row.
SMS Queue
The SMS Queue (SMS stands for Short Message Service) shows the status of outgoing text messages from Boomer. Text messages can notify customers about important order or shipment status changes.
Text messaging requires an account with the third-party provider Twilio.
The SMS Queue works similarly to the Email Queue. Use the Related ID search field to find messages for a customer. If a text message fails to send, a red box appears in the Last Error column. Click the box to view the error message.